MyPay
USER SUPPORT COMPLAINTS HANDLING
MyPay will have systems in place that track the platform’s uptime and stability to ensure minimum downtime and service disruption to our merchants.
We will have a 24/7 support team comprised of engineers and customer service operatives who are available to troubleshoot any issues arising once flagged.
The company will have in place service level agreements (SLA) with all merchants that sign up to use our platform. The SLA seeks to define the terms of rendering support and attending to all platform issues raised by merchants.
The SLAs will be audited monthly by the merchant and MyPay’s service assurance team to ensure compliance and to detect any gaps in MyPay’s service delivery.
GETTING STARTED IS EASY
Tell us about your company
We’re looking for what makes you stand out from other suppliers in your area.
We review your application
We’ll look at your company, what you offer, business registration, and insurance.
Start adding your products
Once approved, you can submit your products for review and optimization.